Common problems

If you have problems with your device purchased from us, please first try if one of the options below can help you. If this is not the case, you are welcome to send us a request using the form below.

Your computer may not have the latest updates installed. Try reinstalling Windows Update to fix the problem. Learn more

If you have reinstalled Windows on your computer, some devices may be missing drivers. Try installing all the drivers to see if that solves your problem. Learn more

When you plug the charger into your laptop, you will immediately get an indication in the form of a beep, or a special LED inside the computer will light up. If this is not the case and you find that the laptop does not charge even after plugging in the charger, there could be several reasons for this problem. Learn more

Request complaint